Frequently asked questions

No. Valentzo is social gaming only. Rounds return Valentzo Coins, and coins can only be used in the games.

No. Coins can't be cashed out; they are game tokens only, with nothing to withdraw, swap or pass to another person.

Only optional coin packs, which give you more coins to play with. Buying them does not change game results and is never required.

Purchases are final except as required by law. If something went wrong — a double charge, coins that never arrived — email us within 14 days. The full procedure is in the Virtual Currency & Refund Policy.

Open Account and fill in daily, weekly or monthly purchase limits. A lower limit applies immediately; a higher one waits 24 hours before it takes effect.

On the Account page, scroll to Delete account and confirm. Your data in this browser is erased and you are signed out. Remaining coins are forfeited.

Valentzo accounts and coin packs are reserved for players aged 18+. We check your date of birth at sign-up and ask you to confirm your age before the first purchase.

Not at all. Guests get a session balance that lasts until the tab is closed. An account keeps your balance and lets you collect daily free coins across visits.

Results come from a random number generator using your browser's cryptographic randomness. Purchases and account history play no part in any outcome.

Yes. Self-exclusion on the Account page pauses play and purchases for the period you pick — the shortest is 24 hours, the longest has no end — and it cannot be lifted early.

Coin sales are switched off for Washington accounts because of state law questions about virtual coins. Free play still works.