1. Parties and legal entity
Valentzo is run by the company below, which is the other party to these Terms:
Everi Games Inc. (Everi social & digital)
7250 South Tenaya Way, Suite 100, Las Vegas, NV 89113, US
Email: support@valentzo.com
Opening an account or starting a round on valentzo.com means you agree to these Terms. If they don't suit you, simply don't use Valentzo.
2. Age and where Valentzo is unavailable
Accounts and coin purchases require an age of 18, or the higher age your home state may set. Valentzo is offered to residents of the United States. Coin sales are switched off for accounts that list Washington as their home state. We may refuse or close accounts where the service is not permitted.
3. What the service is
Valentzo provides social games for entertainment: slot-style reel games and card games played with virtual coins. Social gaming only: nothing on Valentzo is real-money gambling, and no round can lead to goods, services or anything else of value.
4. Virtual coins
Valentzo Coins are a limited, personal, revocable licence to use a feature of the games. They are not your property, they are not a currency or a stored-value product, and they have no cash value. Coins cannot be sold, exchanged, transferred to another person, or converted into anything outside the games. Details are set out in the Virtual Currency & Refund Policy.
5. Purchases, prices and taxes
Signed-in adult users may buy coin packs in the store. Pack prices appear in US dollars, and applicable sales tax is calculated on top during checkout. Before your first purchase you must confirm your age and agree to the Virtual Currency Policy, and each purchase must fit inside your spend limits and cannot happen during self-exclusion. Each purchase is shown in a confirmation step before coins are credited, and appears in your purchase history. Purchases are final except as required by law.
6. Random outcomes
A random number generator decides every reel stop and every card. Outcomes do not depend on whether you have bought coins, how much you have spent, your account age or your playing history, and we do not adjust results for individual players.
7. Your account, suspension and deletion
Keep your sign-in details private — whatever happens under your login counts as yours. The Account page has a delete button you may use whenever you wish. We may suspend or close an account that breaks these Terms. When an account closes, its coins lapse and no compensation is paid unless a statute demands it.
8. Acceptable use
Do not use bots or scripts, exploit errors, interfere with the site, impersonate others, or try to sell, trade or transfer coins or accounts. Do not use Valentzo if you are under the minimum age or if you have chosen to self-exclude.
9. Intellectual property
The games, artwork, symbols, text and software of Valentzo belong to the operator or its licensors. You receive a personal, non-transferable right to use them for your own entertainment while these Terms apply.
10. Limitation of liability
Valentzo comes as-is, whenever it happens to be online. Where the law lets us, our responsibility excludes knock-on or indirect losses and coins lost through outages beyond our reasonable control. Liability that the law treats as non-excludable stays untouched.
11. Governing law and disputes
Nevada law applies to these Terms. Disputes will be heard by the competent courts located in Clark County, Nevada, unless mandatory consumer protection rules let you sue in your home courts. Please contact us first; most issues can be settled by email.
12. Changes
We may update these Terms when the service or the law changes. Check the “Last updated” line for the current version; for any significant change, a notice goes up on the site ahead of time.
13. Contacts
Everi Games Inc. (Everi social & digital)
7250 South Tenaya Way, Suite 100, Las Vegas, NV 89113, US
Email: support@valentzo.com
Responsible gaming & privacy contact: support@valentzo.com