1. What Valentzo Coins are
Valentzo Coins are the only virtual currency on Valentzo. They let you choose how much goes into each round of a game. They are a licence to use a game feature — not money, not property and not a stored-value product.
2. How coins are credited
- A starting balance when you first play or create an account.
- Daily free coins: 500 coins, once every 24 hours, from the game screen or the Account page.
- Coin packs bought in the store by signed-in adults.
- Coins returned by game rounds, as shown in each paytable.
3. No value outside the games
Coins have no cash value. Selling them, cashing them out, or turning them into goods, gift cards, crypto or NFTs is impossible, as is handing them to another player. There is no marketplace. Play is always possible without buying anything.
4. Refunds
Coin purchases are final except as required by law. If a purchase was made in error, charged twice, or the coins never reached your balance, write to support@valentzo.com within 14 days with the date and pack shown in your purchase history. We will reply within 48 hours and, where a refund is due, reverse the payment through the payment provider and remove the related coins.
5. Closing your account
When you remove your account yourself, or we close it under the Terms, its remaining coins lapse with no compensation, save where a statute says otherwise.
6. Washington State
Because of legal uncertainty around virtual coins in social games under Washington law, coin sales are not available to accounts whose home state is Washington. Players there can still use free coins.